Cancellation Policies
It’s unfortunate when a course has to be cancelled. We’d like to be upfront with you and let you know exactly how we deal with those situations at Splice. Splice provide refunds or credit (you pick) if you provide us 5 or more full business days notice before course. For four days or fewer, we provide credit that can be used toward other courses at Splice.
You can cancel any time up to five full business days before the course with no penalty and a full refund.
Cancellations with 4-1 business days’ notice.
If you register for a course and then decide you can’t make it, and you give us less than 5 full business days’ notice, then you’re given 75% credit for that course, which you can use toward any other course we offer.
Four business days means we have at least 3 full days’ notice. So if your course started on Friday, you would need to tell us by the end of the previous Monday. That allows four full days notice. (Tuesday, Wednesday and Thursday).
Cancellations by you with zero or 1-day’s notice.
If you don’t show up for a course or provide only one day’s notice for a course, you’re given a 50% credit towards a future course at Splice. This policy is, we believe, unique to Splice. Other training centres will not provide any credit for no-show or 11-th hour cancellations.
Cancellations by Splice
It’s rare that we cancel a course. We’ve even run courses before with just one person, simply because we’ve been students too and we know how frustrating it is when a posted course doesn’t run.
That’s why we created the Splice | Guaranteed to Run certification.
It has been a few years since we cancelled a course. We’ve rescheduled one since July 2009, but not out-right cancelled one. But if we do, you’ll be fully refunded the value of the course as well as an additional $100 credit. You’ll also benefit from the cancellation compensation provided as part of our Guaranteed To Run program.
Use of Credit
To use credit that you obtained through a cancellation, you need to book your course by email or over the phone, as our online registration doesn’t take into consideration any credit you have. Keep in mind that if there is a change in the course fee between your original (cancelled) session and the next session, you’ll be responsible for paying the difference. If the price goes down, then you’ll still have credit. If a course was cancelled because we cancelled it, then we’ll protect the you from price increases by guaranteeing the course at the originally booked rate.
Book your flight, because once we mark a course as Guaranteed To Run, there'll be no cancellations. Watch for the green Splice Guaranteed To Run stamp and checkmark on our course schedule.
