LION101 | OS X Support Essentials 10.7
Help-Desk Support of Macintosh Computers In Enterprise & Education
Tap-Quiz
What file sharing protocols are supported by Mac OS X?
AFP, SMB/Windows, FTP, WebDAV and NFS.
Day 1
Client Installs, Users, File Systems & Data
We will start with installation of OS X Lion, configuring user accounts, file systems and data management.
- Prepare a Drive for Installation
- Use Installer Logs to Troubleshoot
- Configure using Setup Assistant
- Using Software Update
- Manage Multiple Users
- Fast user switching
- Security, Keychain and FileVault
- Ownership and Permissions
- Disk Utility and File Repair
- FileVault 2
- File System Layout
- Hiding and revealing System files
Day 2
Data, Applications & Networks
We will focus on understanding the flow of data from one point to another and how it's processed.
- Spotlight
- Time Machine and Archiving
- Supported Applications and APIs
- Concepts and Management of Processes
- Metadata concepts
- Basic Network Configuration
- Troubleshooting Networks
Day 3
Networking, Peripherals & Start-up
We will learn to share resources over a network, connect peripherals and troubleshoot boot issues.
- Connecting to Common Network Resources
- Network User Accounts
- File Sharing Protocols
- Connecting using AirDrop and Bonjour
- Troubleshooting Network Issues
- Device Drivers
- Print-Job Management
- System Startup Stages
- Automatic Process Launching
What's Covered
We learn how to provide professional end-user support for OS X Lion.
Do I need to bring my own Mac?
No, Splice provides all the necessary hardware and software you will need for this course.
How do I complete the certification?
There is an exam and the successful completion of grants you Apple Certified Support Professional certification. The exam is optional and costs $100 with the course, or $200 without the course or for re-writes.
When can I write the exam?
You can write the exam after the course if you feel ready. If you've never used a Mac before, a lot of the material may be new so you might want the opportunity to study, then come back and take the test. When you buy the exam with the course you have one year to come in and write it at Splice.
Do I need the course, or can I just write the exam?
Apple certifications are very specific and rely heavily hands-on experience and in depth knowledge of the subject matter. It's highly recommended that you attend our course to prepare yourself for certification.
What textbook do I need? Is it included?
This course uses a bundle of two books: A Reference Guide and a Workbook. The bundle of books is only available from the publisher (Pearson Education) for purchase by Apple Authorized Training Centres, which is why we include the purchase price in the course fee. You will not be billed separately for the books.
mac support in demand
world wide certification!
will call them today!
1 (888) 775 4238 ask for Joel
Instructor Bio
Alex's Apple Certified IT courses are rich in real-world anecdotes because aside from teaching, he also performs as an Apple System Administrator for Government, Education and business service customer's of Splice's. He has been studying the intricacies of the underlying operating systems and service architectures of Mac OS X since 2007 and has the experience in administering mission-critical servers to help you learn the best practices and techniques.
Alex is an Apple Certified Trainer and has current qualifications in Server Administration, Security/Mobility as well as his speciality - large-scale system Deployment. He has attended Apple's World Wide Developer Conferences and Apple's Advanced Camp technical bootcamps and was one of the key Splice trainers for Pennsylvania State's Classroom of the Futures project.
